Asterisk@Home Handbook Wiki Chapter 11

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Chapter 11 Asterisk End User’s Manual

The purpose with this Chapter is to provide a printable manual that normal people can use as a guide for Asterisk’s functions and features.

11.1 Asterisk’s Basic Phone Feature List

Call Forwarding System Access – Dial *72 to access your call forwarding system and follow the voice prompts.

Call Forwarding Deactivation – Dial *73 to deactivate Call Forwarding.

Call Forwarding on Busy Activation – Dial *90 to forward your calls if the phone is busy.

Call Forwarding on Busy Deactivation – Dial *91 to deactivate Call Forwarding if the phone is busy.

Call Waiting Activation – Dial *70 to activate Call Waiting. This feature is deactivated by default.

Call Waiting Deactivation – Dial *71 to deactivate Call Waiting.

Directory Access – Dial *411 to access a directory that lists others on the PBX. Using someone’s last name, you can find their number.

Do-Not-Disturb Activation – Dial *78 to activate Do-Not-Disturb

Do-Not-Disturb Deactivation – Dial *79 to deactivate Do-Not-Disturb

Extension Request using the Festival Voice Simulator – Dial *65 to hear your extension using the Festival Voice Simulator.

Message Center (won’t ask for an extension) – Dial *97 to access your message center

Message Center (will ask for an extension) – Dial *98 to access your message center

Time Request – Dial *60 to hear the exact time as per Internet Time Servers.

Weather Request – Dial *61 for the weather in your area.

Wakeup Call Scheduling – Dial *62 to schedule a wakeup call.

11.2 Administrative Phone Feature List

Echo Test – Dial *43 Echo Test

Fax Test – Dial 666 to test your fax function

Incoming Call Simulation – Dial 7777 to simulate an incoming call

IVR Recording – Dial *77 for (I)nteractive (V)oice (R)ecording. IVR is used when you don’t have anything elase to record voice messages. The file is saved in the Asterisk Directory once it is recorded and can be renamed and moved to where it needs to be.

IVR Recording Playback – Dial *99 to playback your IVR Recording

11.3 Asterisk@Home and Polycom 501 Phones User Guide

Placing an Outside Call:

Dial 9 (optional) and dial your number
Press Dial, Speaker or Lift the handset

Last Number Redial:

Press the Redial key

Placing an Intercom Call:

Dial extension or Dial 1 + extension (auto answer)
Press Dial or Speaker or Lift the handset

Transfer a call to a Co-worker (Screened):

Press the Trnsfer soft key
Dial extension number
Press the Send soft key
Announce the call
Press the Trnsfer soft key to complete the transfer
If your co-worker doesn’t want the call, press the cancel soft key to return to the call.

Transfer a call to a Co-worker (Unscreened):

Press the Trnsfer soft key
Press the blind soft key
Dial extension number
Press the Send soft key

Conference:

Establish first call
Press confrnc soft key
Establish next call.
When called party answers, press confrnc soft key

Pickup:

Dial * 8
Dial the ringing phoneà¢€™s extension number
Press the Send soft key

Pickup Group:

Dial * 8
Press the Send soft key

Do Not Disturb:

Press the Do Not Disturb Key (all calls will go to voicemail)

Page:

Dial 50 for all zones or 51 for zone 1 or 52 for zone 2
Press the Send soft key
Wait for the tone and make your announcement
Press the end call key to end the page.

Parking a Call:

Press the Trnsfer soft key
Dial 70
Press the Send soft key
Listen for the park position, most likely 71 or 72
Press the Trnsfer soft key to complete the call park

Parked Call pickup:

Dial the park position, most likely 71 or 72

To adjust the volume of incoming ringing

When the phone is idle press + or – keys

To change your extension’s incoming ring tones:

Press the Menu key
Press 3, 1, 3
Select the extension and ring type

Headset Operation mode:

Press the blue headset key

Call Forwarding:

Press the Forward soft key
Select which line to forward.
Enter a number to forward all calls to.
Press the Enable or Disable soft key to confirm

Polycom Station Speed à¢€“ Programming:

Press Directories
Press 1
Press the More soft key
Press the Add soft key

Polycom Station Speed à¢€“ Dial:

Press Directories + 1 or press the blue up key
Select your number and press the dial soft key

Station Speed Dial:

To Program: Dial **4XX + 1NXXNXXXXXX + send
To Check: Dial *4XX + send
To Dial: Dial 4XX + send

System Speed Dial:

To Program: Dial **3XX + 1NXXNXXXXXX + send
To Check: Dial *3XX + send
To Dial: Dial 3XX + send

11.4 Using Asterisk Voicemail with Polycom phones – User Guide

Transferring a call to voicemail:

Press Transfer
Press the Blind soft key
Dial “*à¢€? plus the mailbox number

Calling your mailbox from your phone:

Press the Message key then connect Key or dial *97
Wait for prompt to enter your password (2580)

Calling your mailbox from any phone in the office:

Dial * plus your extension
Wait for your greeting
Press * and enter your password

Calling your mailbox from your Auto Attendant:

Dial your main phone number and wait for the Auto Attendant to answer
Dial * plus your extension
Wait for your greeting
Press * and enter your password

Calling your mailbox from outside the office:

Ask to be transfer you to * plus your extension
Wait for your greeting
Enter your extension and password

From your browser:

Enter http://<AAH_IP Address>/recordings
Enter your extension as your Login
Enter your password (default 2580)

Recording your name:

Call your mailbox
Press 0
Press 3
Record just your name (Clark Kent)
Press # to end the recording

Recording a unavailable, busy, or temporary greeting for your mailbox:

Call your mailbox
Press 0
Press 1 Unavailable, 2 Busy or 4 Temporary
Record your greeting

You have reached voicemail for ___ To bypass the greeting press the pound key. To reach someone else press 0. Please leave your name, phone number and a brief message.

Voicemail Main Menu:
1 Play voicemail messages
2 Change folders

Help

Exit

0 Mailbox options
1 Record your unavailable message
2 Record your busy message
3 Record your name
4 Record your temporary message
5 Change your password

Return to the main menu

Voicemail Message Playback Menu:
3 Advanced options
1 Reply
3 Envelope
4 Play previous message
5 Repeat current message
6 Next message
7 Delete current message
8 Forward messages to another mailbox
9 Save message in a folder

Rewind during message playback

Skip forward during message playback

After recording a message (incoming message, greeting, or name):
Press 1 Accept
Press 2 Review
Press 3 Re-record
Press 0 Reach operator

Asterisk@Home Handbook Wiki Chapter 11 - 63

AC	Polycom Features
blue up	Speed Dial List
blue à¢€Ã‹Å“<à¢€™	Missed Calls
blue à¢€Ã‹Å“>à¢€™	Placed Calls
blue V	Received Calls

AC	Asterisk End User Features
*62	Schedule wakeup call
*69	Last Caller Info
*411	Directory
*60	Time
*61	Weather
*70	Call Waiting Activate
*71	Call Waiting Deactivate
*90	Call Forward on Busy Activate
*91	Call Forward on Busy Deactivate
*72	Call Forwarding Activate
*73	Call Forwarding Deactivate
*78	Do-Not-Disturb Activate
*79	Do-Not-Disturb Deactivate
*97	Dial to access your voicemail
*98	Dial to access your voicemail (will ask for your extension)

AC	Administrative Phone Features
*43	Echo Test
666	Fax Test
7777	Incoming Call Simulation
*77	IVR Recording
888XX	Silent Monitoring – Listens to the conversation on a specified Zap channel
	(No indication is given to the other parties)
378XX	Direct Trunk Select (Zap only)

Does the stuff below belong on this page ? ? ?

Group pickup:
In the Extension Setup put all the extensions in the same callgroup and pickupgroup

Auto Answer for Page and Intercom modify /var/ftp/sip.cfg file
<alertInfo voIpProt.SIP.alertInfo.1.value=”Ring Answer” voIpProt.SIP.alertInfo.1.class=”4“/>
<RING_ANSWER se.rt.4.name=”Ring Answer” se.rt.4.type=”ring-answer”
se.rt.4.timeout=”1500” se.rt.4.ringer=”11”
dialplan.impossibleMatchHandling=”2” ;so users can blind transfer to voicemail using *XXX

For one touch to voicemail modify the /var/ftp/MacAdderss-XXX.cfg file
up.oneTouchVoiceMail=à¢€?1à¢€?

Edit extensions_custom.conf file


nano -w /etc/asterisk/extensions_custom.conf

;===============================================================
; Place at the TOP of the extensions_custom.conf just after include => custom-speed-dial
;===============================================================

; ----------------------------------------------------------------------  
; Call Pickup
; ----------------------------------------------------------------------  
exten => _*8XXX,1,Pickup(${EXTEN:2})
exten => *8,1,Pickup(sip/201&sip/202&sip/203&sip/204&sip/205&sip/206&sip/207&sip/208&sip/209&sip/210&sip/211&sip/212)

; ----------------------------------------------------------------------  
; Page   
; ----------------------------------------------------------------------  

exten => 50,1,Set(TIMEOUT(absolute)=45) 
exten => 50,2,Page(Local/201@MPage&Local/203@MPage) 

exten => 51,1,Set(TIMEOUT(absolute)=45) 
exten => 51,2,Page(Local/201@MPage) 

exten => 53,1,Set(TIMEOUT(absolute)=45) 
exten => 53,2,Page(Local/203@MPage) 

; ----------------------------------------------------------------------  
; ICM Auto Answer
; ----------------------------------------------------------------------  
exten => _1XXX,1,SIPAddHeader(Alert-Info: Ring Answer)
exten => _1XXX,2,Dial(sip/${EXTEN:1:3})
exten => _1XXX,3,Hangup 
exten => _1XXX,102,Hangup 

; ----------------------------------------------------------------------  
; Weather    
; ----------------------------------------------------------------------  

; ---   Ventura, CA   ---
exten => 045,1,Answer 
exten => 045,2,System(/usr/bin/curl -s http://www.wrh.noaa.gov/lox/local/audio/LAXCAZ045.mp3 > /tmp/NWS.mp3) 
exten => 045,3,Wait(1) 
exten => 045,4,MP3Player(/tmp/NWS.mp3) 
exten => 045,5,System(rm /tmp/NWS.mp3 -f) 
exten => 045,6,Hangup 

; ---   San Diego, CA  --- 
exten => 042,1,Answer 
exten => 042,2,Playback(latest-forecast) 
exten => 042,3,System(/usr/bin/curl -s http://www.wrh.noaa.gov/sgx/data/audio/LAXZFP042.mp3 > /tmp/NWS.mp3) 
exten => 042,4,Wait(1) 
exten => 042,5,MP3Player(/tmp/NWS.mp3) 
exten => 042,6,System(rm /tmp/NWS.mp3 -f) 
exten => 042,7,Hangup 

; ---   SF Valley, CA  --- 
exten => 047,1,Answer 
exten => 047,2,System(/usr/bin/curl -s http://www.wrh.noaa.gov/lox/local/audio/LAXCAZ047.mp3 > /tmp/NWS.mp3) 
exten => 047,3,Wait(1) 
exten => 047,4,MP3Player(/tmp/NWS.mp3) 
exten => 047,5,System(rm /tmp/NWS.mp3 -f) 
exten => 047,6,Hangup 

; ---   LA, CA  ---
exten => 041,1,Answer 
exten => 041,2,System(/usr/bin/curl -s http://www.wrh.noaa.gov/lox/local/audio/LAXCAZ041.mp3 > /tmp/NWS.mp3) 
exten => 041,3,Wait(1) 
exten => 041,4,MP3Player(/tmp/NWS.mp3) 
exten => 041,5,System(rm /tmp/NWS.mp3 -f) 
exten => 041,6,Hangup 

; ---   Palmdale, CA   ---
exten => 059,1,Answer 
exten => 059,2,System(/usr/bin/curl -s http://www.wrh.noaa.gov/lox/local/audio/LAXCAZ059.mp3 > /tmp/NWS.mp3) 
exten => 059,3,Wait(1) 
exten => 059,4,MP3Player(/tmp/NWS.mp3) 
exten => 059,5,System(rm /tmp/NWS.mp3 -f) 
exten => 059,6,Hangup 

; ----------------------------------------------------------------------  
; At the sound of the tone the time will be "¦   
; ----------------------------------------------------------------------  
exten => *60,1,ringing 
exten => *60,2,Set(FutureTime=$[${EPOCH} + 8]) 
exten => *60,3,Set(FutureTimeMod=$[${FutureTime} % 10]) 
exten => *60,4,Set(FutureTime=$[${FutureTime} - ${FutureTimeMod}]) 
;180 in next line is max # seconds connection can be held open. Use multiples of 10. 
exten => *60,5,Set(MaxConnectTime=$[${FutureTime} + 180]) 
exten => *60,6,Set(FutureTimeMod=$[${FutureTime} - ${EPOCH}]) 
exten => *60,7,GotoIf($["${FutureTimeMod}" < "0"]?10:8) 
exten => *60,8,wait(1) 
exten => *60,9,goto(6) 
exten => *60,10,Answer 
exten => *60,11,Set(FutureTime=$[${FutureTime} + 10]) 
exten => *60,12,Set(FutureTimeMod=$[${FutureTime} % 60]) 
exten => *60,13,wait(1) 
exten => *60,14,playback(at-tone-time-exactly) 
exten => *60,15,SayUnixTime(${FutureTime},,IM)
exten => *60,16,GotoIf($["${FutureTimeMod}" = "0"]?17:19)
exten => *60,17,SayUnixTime(${FutureTime},,p)
exten => *60,18,goto(22)
exten => *60,19,playback(and)
exten => *60,20,SayUnixTime(${FutureTime},,S)
exten => *60,21,playback(seconds)
exten => *60,22,Set(FutureTimeMod=$[${FutureTime} - ${EPOCH}])
exten => *60,23,GotoIf($["${FutureTimeMod}" < "1"]?26:24)
exten => *60,24,wait(1)
exten => *60,25,goto(22)
exten => *60,26,playback(beep)
exten => *60,27,Set(FutureTimeMod=$[${MaxConnectTime} - ${EPOCH}])
exten => *60,28,GotoIf($["${FutureTimeMod}" < "1"]?29:11)
exten => *60,29,Hangup

; ----------------------------------------------------------------------  
; Direct Trunk Select 
; ----------------------------------------------------------------------  

; exten => _387XX,1,ChanIsAvail(Zap/${EXTEN:3} ) 
; exten => _387XX,2,Dial(Zap/${EXTEN:3}/) 
; exten => _387XX,3,Hangup() 

; ----------------------------------------------------------------------  
; Personal Speed Dial 
; ----------------------------------------------------------------------  
; ---   DIAL   ---
exten => _4XX,1,Macro(user-callerid) 
exten => _4XX,2,DBget(speedref=Speed${CALLERIDNUM}/${EXTEN}) 
exten => _4XX,3,playback(pls-wait-connect-call) 
exten => _4XX,4,Goto(outbound-allroutes,${speedref},1) 
exten => _4XX,103,playback(that-number) 
exten => _4XX,104,playback(is-not-in-the) 
exten => _4XX,105,playback(speed-dial) 
exten => _4XX,106,playback(system) 
exten => _4XX,107,Macro(hangupcall) 

; ---   PLAY   ---
exten => _*4XX,1,Macro(user-callerid) 
exten => _*4XX,n,Answer 
exten => _*4XX,n,DBget(speedref=Speed${CALLERIDNUM}/${EXTEN:1}) 
exten => _*4XX,n,SetVar(speedreflocation=${EXTEN:1}) 
exten => _*4XX,n,background(speed-dial) 
exten => _*4XX,n,saydigits(${speedreflocation}) 
exten => _*4XX,n,background(has-been-set-to) 
exten => _*4XX,n,saydigits(${speedref}) 
exten => _*4XX,n,Macro(hangupcall) 

; ---   SET   ---
exten => _**4XX.,1,Macro(user-callerid) 
exten => _**4XX.,n,DBput(Speed${CALLERIDNUM}/${EXTEN:2:3}=${EXTEN:5}) 
exten => _**4XX.,n,background(speed-dial) 
exten => _**4XX.,n,SayDigits(${EXTEN:2:3}) 
exten => _**4XX.,n,background(has-been-set-to) 
exten => _**4XX.,n,SayDigits(${EXTEN:5}) 
exten => _**4XX.,n,Hangup 

; ----------------------------------------------------------------------  
; System Wide Speed Dial 
; ----------------------------------------------------------------------  
; ---   DIAL   ---
exten => _3XX,1,DBget(speedref=SysSpeed/${EXTEN}) 
exten => _3XX,2,playback(pls-wait-connect-call) 
exten => _3XX,3,Goto(outbound-allroutes,${speedref},1) 
exten => _3XX,102,playback(that-number) 
exten => _3XX,103,playback(is-not-in-the) 
exten => _3XX,104,playback(speed-dial) 
exten => _3XX,105,playback(system) 
exten => _3XX,106,Macro(hangupcall) 

; ---   PLAY   ---
exten => _*3XX,1,Answer 
exten => _*3XX,n,DBget(speedref=SysSpeed/${EXTEN:1}) 
exten => _*3XX,n,SetVar(speedreflocation=${EXTEN:1}) 
exten => _*3XX,n,playback(speed-dial) 
exten => _*3XX,n,saydigits(${speedreflocation}) 
exten => _*3XX,n,playback(has-been-set-to) 
exten => _*3XX,n,saydigits(${speedref}) 
exten => _*3XX,n,Macro(hangupcall) 

; ---   SET  ---
exten => _**3XX.,1,DBput(SysSpeed/${EXTEN:2:3}=${EXTEN:5}) 
exten => _**3XX.,n,playback(speed-dial) 
exten => _**3XX.,n,SayDigits(${EXTEN:2:3}) 
exten => _**3XX.,n,playback(has-been-set-to) 
exten => _**3XX.,n,SayDigits(${EXTEN:5}) 
exten => _**3XX.,n,Hangup 
 
;---------------  END   ----------------

;============================================================
; __Place at the END of the extensions_custom.conf  just before  [custom-meetme]__
;============================================================

[custom-MyCell] 
exten => s,1,goto(from-internal,12135551212,1) 
 
[custom-MyHome] 
exten => s,1,goto(from-internal,12135551212,1) 

;--------------   PAGING   ------------------------------------------  

[MPage] ; Paging context 
   exten => _X.,1,Macro(page,SIP/${EXTEN}) 

[macro-page] 
   exten => s,1,ChanIsAvail(${ARG1}|js) ; j is for dump and s is for ANY call 
   exten => s,2,SIPAddHeader(Alert-Info: Ring Answer)
   exten => s,3,Dial(${ARG1}||) 
   exten => s,4,Hangup 
   exten => s,102,Hangup

Page Contents

11.1 Asterisk’s Basic Phone Feature List

11.2 Administrative Phone Feature List

11.3 Asterisk@Home and Polycom 501 Phones User Guide

11.4 Using Asterisk Voicemail with Polycom phones – User Guide

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